Privacy Policy

1. Who we are

NeuroNav is an Australian not-for-profit organisation building free AI-powered accessibility tools for people with disabilities and vulnerabilities. We operate the website at neuronav.org.au and the NeuroNav web application.

2. What data we collect

NeuroNav is designed to store as little data as possible. Here is what we collect:

• Data stored on your device only: Your API key, mood logs, saved notes, routine items, and trusted contacts are stored in your browser's local storage. This data never leaves your device and is not sent to our servers.
• Anonymous usage analytics: We use Plausible Analytics, a privacy-friendly tool that collects no personal information — only aggregate page view counts. No cookies, no fingerprinting, no personal data.
• Contact form messages: If you contact us via our contact form or by email, we receive your name, email address, and message content. We use this only to respond to your enquiry.
• API calls: When you use AI features, your input text is sent to Anthropic's Claude API using your own personal API key. We do not intercept, store, or have access to these conversations. Anthropic's privacy policy applies to this data.

3. What we do NOT collect

• We do not collect your name, email, or any personal details unless you contact us directly
• We do not use cookies for tracking or advertising
• We do not share any data with advertisers or data brokers
• We do not track your location without your explicit permission (only used for the Life Coach feature if you tap "Use my location")
• We do not store your conversation history on our servers

4. How we use your information

Any information we receive is used only to:

• Respond to your messages and support requests
• Improve the app based on feedback
• Understand general usage patterns (via anonymous analytics) to improve the service

5. Third-party services

NeuroNav uses the following third-party services:

• Anthropic Claude API — Powers AI features using your personal API key. Your inputs are processed by Anthropic under their privacy policy at anthropic.com/privacy.
• Netlify — Hosts the NeuroNav website. Netlify may collect server logs including IP addresses as part of standard hosting operations.
• Plausible Analytics — Privacy-friendly analytics. No personal data collected. See plausible.io/privacy.
• Google Fonts — Loads web fonts. Google may log font requests per their privacy policy.

6. Data security

All data transmitted between your device and our servers is encrypted using HTTPS/TLS. Your locally stored data (notes, mood logs, etc.) is protected by your device's own security measures.

7. Children's privacy

NeuroNav may be used by or on behalf of children with disabilities, always with parental or carer supervision. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at sbeltran.mail7@gmail.com.

8. Your rights

Under Australian Privacy Law (Privacy Act 1988) and the Australian Privacy Principles, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain about a breach of your privacy rights

To exercise any of these rights, email us at sbeltran.mail7@gmail.com. We will respond within 30 days.

9. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. Significant changes will be communicated via the app.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: sbeltran.mail7@gmail.com
• Organisation: NeuroNav (Australian not-for-profit)
• Website: neuronav.org.au